App Support & Help Center
Need help with registration, OTP, stall applications, payments, or passes? You’re in the right place.
In-App Help
Open the app → Profile → Help/Support to view FAQs and contact options.
Install from Google PlayApp Info
- Platforms: Android and iOS
- Updates: Use the latest version available in your app store
- Network: Stable internet connection required
- Permissions: Camera (QR), Media (uploads), Notifications (updates)
Troubleshooting
• Update to the latest app version from Google Play or the App Store.
• Check your internet connection and disable any VPN temporarily.
• Clear cache: Settings → Apps → BookEventStall → Storage → Clear Cache.
• Restart your phone and try again.
• For OTP issues: ensure the SIM is active and DND isn’t blocking service SMS.
Frequently Asked Questions
How do I register and log in?＋
Install BookEventStall from Google Play or the App Store, enter your phone number, and complete OTP verification. If the OTP is delayed, wait for the resend option, check your network and confirm that service messages are not blocked.
How do I apply for a stall?＋
Open the app → choose an event → tap “Apply for Stall.” Fill your business details, upload any required documents/images, and submit. You can track your application status from “My Applications.”
How do payments work?＋
When an event enables online payments, use only the payment option shown in the app or the organizer’s official instructions. Check the final status before retrying a failed or pending transaction, and contact support with the transaction reference when needed.
Where do I see my application or pass details?＋
Go to the bottom navigation → “My Applications” or “My Passes.” Tap any item to view status, QR codes (if applicable), invoices, and event instructions.
I made a mistake in my application. Can I edit?＋
If your application is still under review, you can request an edit via email at bookeventstall@gmail.com with your Application ID. If it’s already approved or allocated, edits may be limited by organizer rules.
App not loading or crashing?＋
Make sure you are using the latest store version and have a stable internet connection. Android users can try clearing the app cache. If the issue continues, contact us with your device model, operating system, app version and a screenshot.
How can I delete my account or request my data?＋
Email bookeventstall@gmail.com from your registered email with the subject “Data Deletion Request – BookEventStall.” We verify ownership and process requests as per our Privacy Policy.
Data Requests & Deletion
To request your data or delete your account, email us from your registered email:
bookeventstall@gmail.com. We’ll verify ownership and process the request as per our Privacy Policy.